Contact Directory

Automated system available 24/7 for claim status. Long hold times expected. For best results, practice the phone tree (takes ~90 seconds) and call 90 seconds before 8:00 AM, timing your representative request to arrive exactly at opening. Even with this strategy, expect 30+ minute hold times.

Closest office to OAK base. Ticket system - arrive before 9 AM.

Alternative to Oakland office. May have shorter wait times.

File claims, check status, upload documents, and manage your account online.

⚠️ CBA Section 27.J references Aetna Life Insurance Company as administrator. However, some documentation references The Hartford. Contact FedEx Benefits Service Center (1-855-545-4748) or ALPA to verify the current LTD claims administrator before filing.

If Aetna is the current LTD administrator per CBA. Have your FedEx employee ID and claim number ready.

Alternative LTD administrator contact. Verify current administrator with FedEx Benefits before calling. Have your FedEx employee ID and claim number ready.

If Hartford is the administrator. Register to track claim status and submit documents online.

If Aetna is the administrator. Register to track claim status and submit documents online.

Contact for questions about benefit disputes and PBRB process.

Main union website for resources and contacts.

For questions about FedEx benefits, sick bank, and leave policies.

Access pay stubs, tax documents, and HR information.

Use as supervisor and for employment verification on SDI forms. PAC has access to payroll data that CA EDD requires. The OAK Welcome Aboard Guide explicitly directs pilots to use this address to ensure successful claim verification. Note: PAC staff can be difficult to reach by phone; persistence may be required. CA EDD requests sent to general FedEx payroll departments have historically experienced significant delays. Direct contact: Sheila Voye, Emp# 275964.

Identified by a pilot (via Pilots Benefit Review Board process) as the primary contact at FedEx responsible for responding to CA EDD with pay information. If EDD disputes your wages or pay dates, she may be the person who can clarify what FedEx submitted. Note: FedEx corporate structure around this role may be opaque; this is the best contact currently known.

Address used by the payroll department to submit CA SDI payments. Not typically used on claimant forms unless specifically requested.

Anchorage Administrator eager to help Oakland (OAK) pilots with CA SDI process inquiries. Despite being located in Anchorage, Suzanne is willing to assist OAK-based pilots more readily than PAC staff.

Verify your doctor's medical license is current before filing.