Company System Access While Disabled
Your rights to access FedEx systems during disability leave
Company System Access While Disabled
CBA Section 27.J.19 gives you a contractual right to access FedEx systems while on disability. This is not a courtesy that IT can revoke — it is an enforceable CBA provision.
Your Rights (CBA Section 27.J.19)
"During the period that a pilot is on disability, the pilot shall have access to Company communications systems including pilot.fedex.com, PRISM and Company email."
Guaranteed access to:
- pilot.fedex.com — pay stubs, W-2s, benefits enrollment, sick bank balances
- PRISM — bid schedules, seat availability, return-to-work planning
- Company email (@fedex.com) — official correspondence with HR, chief pilots, benefits
What You Can Access and Why It Matters
| System | What you need it for |
|---|---|
| pilot.fedex.com | Access pay and benefits information; check sick bank balance to confirm LTD trigger date |
| PRISM | Monitor bid cycles; verify seat availability before submitting return-to-work paperwork |
| @fedex.com email | Receive HR and benefits communications; correspond with your chief pilot; maintain a documented paper trail |
If Access Is Lost
How to Restore Access
Step 1: Contact FedEx IT Help Desk
- Provide your employee ID, systems affected, and disability start date
- State that you are on approved disability leave and CBA §27.J.19 guarantees continued access
Step 2: Escalate if IT does not restore within 24-48 hours
- FedEx Benefits Service Center — 1-855-545-4748; reference your disability status and CBA §27.J.19
- Your chief pilot — request intervention; reference CBA provision
- ALPA R&I committee — ri@alpa.org; file a grievance if access is not restored promptly
Documentation
While pursuing restoration, log:
- Date and time access was lost
- Each contact made (name, method, response)
This log supports a grievance and demonstrates you did not voluntarily abandon access.
Proactive Steps Before Access Issues Arise
Download and save before any potential lockout:
- ADP payslips for the preceding 36 months (needed to verify your LTD calculation)
- W-2 forms for the past 3 years
- Current sick bank balance (screenshot with date)
- Benefits enrollment summary
Store in encrypted cloud storage or an external drive.
Rights vs. Restricted Systems
CBA-protected (must be maintained):
- pilot.fedex.com
- PRISM
- Company email
Not covered — may be restricted:
- Active flight line operational systems
- Training systems tied to currency requirements
- Systems limited to pilots in active flying status
If Access Is Formally Denied
If the company refuses to restore access:
- Document the denial — who denied it, when, and the reason given
- Contact ALPA R&I to file a formal grievance — CBA §27.J.19 is unambiguous
- Request expedited grievance processing; loss of payslip and W-2 access directly affects your LTD claim
Resources
- FedEx Benefits Service Center: 1-855-545-4748
- ALPA R&I Committee: ri@alpa.org (CBA enforcement)
- CBA Section 27.J.19: Full text of access provision