Company System Access While Disabled

One of the important but often overlooked provisions in the CBA ensures you maintain access to company systems while on disability.

Your Rights (CBA Section 27.J.19)

According to the Collective Bargaining Agreement:

"During the period that a pilot is on disability, the pilot shall have access to Company communications systems including pilot.fedex.com, PRISM and Company email."

This guarantees your continued access to:

1. pilot.fedex.com - Company pilot portal
2. PRISM - Scheduling and bid system
3. Company email - Your @fedex.com email address

Why This Matters

Stay Informed

Company communications:

• Policy updates and changes
• Benefit information
• Union communications
• Return-to-work opportunities

Critical during disability:

• Changes to benefit plans
• Updates to sick bank policies
• Medical certification requirements
• Company reorganizations

Access Important Information

Through these systems you can:

• View and download pay stubs
• Access tax documents (W-2s)
• Check sick bank balances
• Review benefit enrollments
• Monitor company announcements

Plan Your Return

PRISM access allows:

• View bid schedules
• Monitor seat availability
• Plan return-to-work timing
• Understand current operations

Maintain Connection

Staying connected helps:

• Maintain professional relationships
• Stay current on company culture
• Remain engaged with your profession
• Reduce feeling of isolation

What You Can Access

pilot.fedex.com

Portal includes:

• Company news and updates
• Flight operations information
• Training resources
• Safety information
• Benefits information
• Contact directories

Use for:

• Staying informed on company policies
• Accessing training materials for return prep
• Contacting appropriate departments
• Reviewing operational updates

PRISM

System provides:

• Crew scheduling information
• Bid results and seat assignments
• Trip trading (when applicable)
• Schedule preferences
• Contact with crew scheduling

Use for:

• Planning return to work
• Understanding current seat availability
• Monitoring bid cycles
• Preparing for return-to-duty scheduling

Company Email (@fedex.com)

Email access allows:

• Receive company-wide communications
• Contact HR and benefits departments
• Correspond with chief pilots
• Receive union communications
• Stay connected with colleagues

Use for:

• Official correspondence
• Benefits questions
• Return-to-work coordination
• Maintaining professional connections

What If Access Is Lost?

Common Issues

Your access may be disabled if:

• IT systems automatically deactivate inactive accounts
• Administrative error occurs
• Extended disability triggers automatic lockout
• System doesn't recognize disability status

How to Restore Access

Step 1: Contact IT Help Desk

Phone: [FedEx IT number from internal directory]
Email: [IT support email]

Information needed:
- Employee ID
- Name and contact information
- Systems affected
- Disability start date

Step 2: Reference CBA Section 27.J.19

Inform them:

• You're on approved disability leave
• CBA Section 27.J.19 guarantees access
• Request immediate restoration

Step 3: Escalate If Needed

If IT doesn't restore access immediately:

1. Contact your supervisor or chief pilot
   • Explain situation
   • Reference CBA provision
   • Request intervention
2. Contact HR/Benefits
   • FedEx Benefits Service Center: 1-855-545-4748
   • Explain access issue
   • Reference disability status and CBA
3. Contact ALPA
   • ALPA R&I committee
   • File grievance if needed
   • Request expedited resolution

Documentation

Keep records of:

• When access was lost
• Who you contacted
• When you contacted them
• Responses received
• Steps taken to restore

This documentation may be needed for grievance or to show good-faith effort.

Best Practices While on Disability

Regular Check-Ins

Maintain routine:

• Check email weekly
• Review pilot portal monthly
• Monitor PRISM for relevant updates
• Stay current on company news

Benefits:

• Ensures you don't miss important deadlines
• Keeps you informed of changes
• Maintains your connection
• Eases return-to-work transition

Security Considerations

Protect your access:

• Don't share login credentials
• Use secure connections
• Log out when finished
• Report suspicious activity
• Update passwords regularly

Remember:

• Your access is for legitimate purposes
• Don't violate company policies
• Maintain confidentiality
• Use systems appropriately

Communication Tips

When using company email:

• Maintain professional tone
• Use for work-related communication
• Be mindful you're still employed
• Document important correspondence

Appropriate uses:

• Benefits questions
• Return-to-work coordination
• Policy clarification
• Official company business

Avoid:

• Personal use beyond reasonable limits
• Controversial communications
• Anything that could jeopardize your position

Using Access for Your Benefit

Document Your Employment

Before access is lost (precautionary):

• Download pay stubs (last 36 months)
• Save W-2 forms
• Screenshot sick bank balances
• Save benefits summaries
• Download relevant policies

Store securely:

• Cloud storage (encrypted)
• External hard drive
• Physical copies of critical documents

Monitor Your Benefits

Regular checks:

• Sick bank balances
• Benefits enrollment status
• Life insurance status
• Health insurance status
• Pension contributions

Why it matters:

• Catch errors early
• Verify deductions
• Ensure continuity of benefits
• Plan financially

Prepare for Return

Use access to:

• Review current procedures
• Update emergency contacts
• Review training requirements
• Understand return-to-duty process
• Contact appropriate departments

Special Situations

Long-Term Disability (Years)

Even on extended disability:

• Access should continue
• May need periodic reauthorization
• Contact IT if issues arise
• Reference CBA if challenged

Partial Return to Work

If working part-time or modified duty:

• Full access should continue
• May need adjustment to PRISM based on schedule
• Coordinate with crew scheduling
• Maintain email access

Leave of Absence vs. Disability

CBA provision is specific to disability:

• Other leaves may have different rules
• Disability status gives you stronger rights
• Ensure your status is properly documented

Troubleshooting Common Issues

Password Reset Problems

If you can't reset password:

• Contact IT help desk directly
• May need to verify identity by phone
• Reference employee ID and disability status

VPN Access

For remote access:

• You may need VPN credentials
• Contact IT to verify VPN is enabled
• Follow standard security procedures

Multi-Factor Authentication

If MFA is required:

• Ensure phone number is current
• Set up backup authentication methods
• Contact IT if token issues occur

Mobile App Access

pilot.fedex.com mobile app:

• Should continue working
• May need to re-authenticate
• Update app if not working

Rights vs. Privileges

What's Guaranteed

CBA-protected access:

• pilot.fedex.com
• PRISM
• Company email

Must be maintained during disability

What's Not Guaranteed

Other systems may be restricted:

• Active flight line access
• Certain operational systems
• Training systems requiring currency
• Systems limited to active flying status

Use discretion:

• Access only what you need
• Don't attempt to access restricted systems
• Follow company policies

If Access Is Denied

Grievance Process

If company refuses access:

1. Document the denial
   • Who denied access
   • When and how communicated
   • Reason given
2. Reference CBA
   • Section 27.J.19 is clear
   • Access is a right, not a privilege
3. Contact ALPA
   • File formal grievance
   • Request expedited process
   • Document impact of denial
4. Escalate quickly
   • This is an active rights violation
   • Should be resolved immediately

Resources

• FedEx IT Help Desk: Internal directory
• FedEx Benefits Service Center: 1-855-545-4748
• ALPA R&I Committee: For CBA enforcement
• CBA Section 27.J.19: Full text of access provision